#Runes of magic forum sekhemket password

Please keep in mind that the support representatives are human beings. I don't have the feeling that support are taking my request seriously. Also please try to give as much information as possible regarding hacking situations such as the approximate time/date when it happened. If support request that you change your account details, we strongly recommend that you comply, as it will shorten the length of time it takes to complete your request. If you suspect that your account was hacked, you must fulfill these mandatory requirements before the support assists you further. Change of all passwords for your Runes of Magic account, as well as support and forum logins

#Runes of magic forum sekhemket password

A change of your email password for the email address tied to your game account A complete scan of your computer for viruses and trojans, in addition to spyware or malware Initially, a customer support representative will always ask you to take immediate steps for your account security, such as: My account was hacked, I contacted the customer support and only received standard responses. The more information you can provide, the better! For example, with lost ingame items, try to give as much detail as possible such as: name of the item, quantity, character name, approximate time of loss, server, location of the item before the loss (bank vault, inventory bag x slot y, chest, mail etc.). Please check our Knowledge Base before contacting support, to double check which information is needed. This could increase the time needed to resolve the ticket. If some or all of these details are missing in your initial ticket, the support representative may have to ask for those details in his first response. The Knowledge Base (found in our support portal) might provide further details about what the support might need to know to be able to assist you further. The customer support representative keeps asking for more information. I forgot my password and/or username for my support account. You will receive an e-mail with all the information you need to access your support account. Simply enter the same email address linked with your Runes of Magic account. You will find the 'Forgot your username or password?' link which will enable you to retrieve your login credentials. You can still access this account by clicking on the 'Your Account' tab on the support website. Previously, when the ingame reporting system was active, it automatically registered a support account for you. Oh no! If you don't remember registering with our support portal, you probably sent in a support ticket directly from the Runes of Magic game client, back when this was still possible. When i try to register an account, I'm told that the selected email address is already in use or that the website contains an error. Please register a new Support account, using the same e-mail address that's linked to your Runes of Magic game account. You need a brand new account to access the support system. Usually this error appears if you've tried to login to the support portal with your Runes of Magic account details. I tried to log into the support portal, and got an error message stating 'Your username or password is incorrect'. Got feedback or suggestions for this guide? Please forward those to a member of the EN Team via PM.

While support will gladly take all your feedback and forward it to the relevant departments, they will always suggest to post your feedback, criticism and suggestions on forum too, so other users can contribute to the discussion. There are a few issues which the support team can't assist you with, such as all game-related advice, questions and spoilers. Why is support directing me to the community forums? If your account has been suspended or hacked. If you want to report another player for harassment, bug abuse or other violations. If you have questions or issues with billing or diamond purchases. If the community team can't help you any further on the official forums. Please always contact the support for any of the following issues: We're all here to help you, however, the community team do not have access to the same database and admin tools that the support team are using. Why am I asked to contact the support and not offered help on the forum? It will also help us if you register your new support account with the same email address that you used for your Runes of Magic game account. You'll need to register a separate account to log into the support portal. Please note that it's not possible to log into the support portal with your Runes of Magic account login details.